Digital Verification

Digital Verification
McDonalds knows in the next few years, 60% or our customers are going to be experiencing McD through our app or Kiosk. Our mission is to ensure all of our teams are trained and efficient in handling digital order points and troubleshooting.
Name of person being verified*

First NameLast Name
Please select your position*
Date*

MonthDayYear
What area is your restaurant in?*

Madison areaBeloit areaRockford areaHuntley area
Madison restaurant*
Beloit restaurant*
Rockford restaurant*
Huntley restaurant*

Curbside
Can they show what indicates a curbside order on the expo monitor?*

YesNo
Can they assemble a Curbside Order?*

YesNo
Can they deliver a Curbside Order?*

YesNo
Do they understand and demonstrate the Hospitality Cues? (Guest name, Greeting, Requesting additional items)*

YesNo
If you answered "No" to any of the above Curbside questions please explain below.

Digital Scenarios
Can you explain ready on arrival (ROA)?*

YesNo
The ROA simulator has been completed and verified?*

YesNo
Are guest able to use the multiple offers from the mobile app in a single order?

YesNoN/A
A guest calls via the phone for a refund, what is the process?*
A Guest calls via the phone about a points issue, what can we do?*
The restaurant must close early, what needs to be done?*
YOUR SCORE
Verification*
Should be Empty:

McDonalds knows in the next few years, 60% or our customers are going to be experiencing McD through our app or Kiosk. Our mission is to ensure all of our teams are trained and efficient in handling digital order points and troubleshooting.