Team Member Performance Review

Team Member Performance Review
Your contribution to Team Performance counts....At McDonald's, your performance is the key ingredient in our "pay for performance' philosophy which will help us deliver Total Customer Satisfaction. Our Performance Management System provides us the opportunity to identify your developmental needs. It also helps us discuss opportunities for continuous improvement, determine where you stand and most importantly, how you can achieve greater success in the future. This process enables us to clearly recognize individual and team contributions and see that employees receive fair compensation. McDonald's is.. First and foremost a company dedicated to Total Customer Satisfaction! No matter what position you work, your primary responsibility is to satisfy our customers. We would like your comments on how we can improve our customer satisfaction. Customer satisfaction is directly related to Employee Satisfaction. Your comments count! We encourage you to provide comments on how we can improve both Total Customer Satisfaction as well as your job satisfaction.

*All team members must receive a review regardless of tenure including those at max pay. If at max pay for their current position they will be ineligible for a raise, however, if eligible we would encourage a conversation about advancement opportunities.
Employee's Name*

First NameLast Name
Current Postion*

Crew PersonCrew TrainerShift Manager Trainee
GM/Assistant Name

First NameLast Name
GM/Assistant's Email*
Review Date*

MonthDayYear
What area does the crew person work in?*

Beloit areaRockford areaHuntley area
Beloit area*
Rockford area*
Huntley area*

Team Member Performance Review
Total Customer Satisfaction- Anticipating customer needs; demonstrating sensitivity to the customer's perspective; giving high priority to customer satisfaction.
Delivers hot, fresh product.
VOICE Quality during their shift period -
Achieves 100% accuracy in customer orders.
Handles complaints quickly and effectively.
Treats each customer like a valued guest.
Delivers quick service.
Delivers impressive service.

Team Member Performance Review
Teamwork- Actively working with others to achieve goals; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one's behavior on others.
Makes contributions and participates as a member of the team.
Supports co-workers in responding to and meeting customer needs.
Helps other team members with tasks as needed.

Team Member Performance Review
Work StandardsSetting high goals or standards of performance for self and others; accomplishing tasks through concern for all areas of the job, dissatisfied with average performance.
Follows all restaurant procedures carefully and correctly (i.e. cash, grill, food safety/sanitation procedures).
Strives for continuous improvement on every station worked.
Consistently shows up on time.

Team Member Performance Review
Job FitThe extent to which the individual can adapt to the job's activities, hours and responsibilities.
Works well in a fast-paced environment.
Takes pride in accomplishing tasks under time pressure.
Willing to offer assistance to customers without being asked.

Team Member Performance Review
Please note: Skill levels and availabilities will be double checked by office staff upon completion of this form. Please ensure that it is marked properly. If there are any discrepancies for skill levels or availabilities they will use this form as the one that is correct. If left blank please complete these two sections with the crew member during their review time.
Availability
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

Team Member Performance Review
Overall Performance
Score out of 75
Overall Performance Rating
Overall Performance Rating
Overall Performance Rating
Overall Performance Rating
Developmental Needs
Progress since last review
Employee Feedback
Manager Signature

Clear
Should be Empty:

Total Customer Satisfaction- Anticipating customer needs; demonstrating sensitivity to the customer's perspective; giving high priority to customer satisfaction.

Teamwork- Actively working with others to achieve goals; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one's behavior on others.

Work StandardsSetting high goals or standards of performance for self and others; accomplishing tasks through concern for all areas of the job, dissatisfied with average performance.

Job FitThe extent to which the individual can adapt to the job's activities, hours and responsibilities.

Availability

Overall Performance