Restaurant Level Guest Recovery Survey

Restaurant Level Guest Recovery Survey
General Information
Manager's Name*

First NameLast Name
In what area is the restaurant located?*

Beloit areaRockford areaHuntley area
Beloit restaurant*
Rockford restaurant*
Huntley restaurant*
Date of Complaint

MonthDayYear
How was this complaint received?
What was the customer upset about?
What did you do to make the experience better?
Do they want a follow up from the GM, Supervisor, or Corporate?

YesNo
Which of the following BOG cards do you want to send?
How many are you requesting we send to the guest?

Store Level Guest Recovery Survey
Guest Information
Guest's Name*

First NameLast Name
Address to send letter and BOG cards*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Guest Email Address
Should be Empty: