VOICE Focus Travel Path
This is to be completed the 2nd and 4th Wednesday of the month for restaurants that had an overall satisfaction over national average last month. Those that did not meet that standard must complete it weekly.
Name
*
First Name
Last Name
What area are you in?
*
Madison Area
Rockford Area
Beloit Area
Huntley Area
Which Madison Area restaurant?
*
Please Select
2317 - Verona Road Madison
3756 - Odana Rd Madison
4822 - University Rd Madison
5612 - Allen Blvd Middleton
16594 - Greenway Blvd Middleton
17850 - Waunakee
32257 - Stockton
Which Beloit Area restaurant?
*
Please Select
94 - Madison Road Beloit
3777 - Burlington
7052 - State St Beloit
15760 - Elkhorn
19974 - Court St- Janesville
23691 - Evansville
29838 - Hwy 75 S. Beloit
31419 - Milwaukee Rd Beloit
38131 - Rockton
Which Rockford Area restaurant?
*
Please Select
2504 - State St Belvidere
5836 - Mulford Rd Rockford
6275 - Samuelson Rd Rockford
6370 - Kishwaukee St Rockford
6511 - Auburn St Rockford
7101 - Northridge Dr Rockford
7218 - Belvidere Oasis- Belvidere
16372 - Chrysler Belvidere
22424 - Jefferson St Rockford
26289 - Dempster Rockford
30725 - North Main Blvd Rockford
35667 - Byron
Which Huntley Area restaurant?
*
Please Select
3488 - Woodstock
13650 - Marengo
13651 - Algonquin
14013 - Genoa
19354 - Huntley North
22889 - Carpentersville
25899 - Hampshire
34623 - Huntley South
What is your restaurant's Overall Satisfaction for the month?
What is the national average Overall Satisfaction for the month?
Do you have quickscores setup in your SMG APP and Favorites on the website?
*
YES
NO
If NO why?
*
Do you have the SMG app logged into on the squadle tablet with your login?
*
YES
NO
Attach Pic of Favorites on Website
*
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of
Attach Pic of Quickscores on your APP
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Name of the manager leading VOICE in your restaurant?
First Name
Last Name
Can you attach Pic/Screenshot of Monthly OSAT
*
YES
NO
If NO why?
*
Attach Pic/Screenshot of Monthly OSAT
*
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Can you attach Pic/Screenshot of Monthly Breakfast Peak OSAT
*
YES
NO
If NO why?
*
Attach Pic/Screenshot of Monthly Breakfast Peak OSAT
*
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Can you attach Pic/Screenshot of Monthly Lunch Peak OSAT
*
YES
NO
If NO why?
*
Attach Pic/Screenshot of Monthly Lunch Peak OSAT
*
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Can you attach Pic/Screenshot of Monthly Dinner Peak OSAT
*
YES
NO
If NO why?
*
Attach Pic/Screenshot of Monthly Dinner Peak OSAT
*
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Can you attach Pic/Screenshot of your VOICE Scoreboard
*
YES
NO
If NO why?
*
Attach Pic/Screenshot of your VOICE Scoreboard
*
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How many "Highly Satisfied" guests do you need to get over the National Average?
*
Total current surveys X national average (0.70) - total current 5s = total additional needed to hit national
Can you attach a Pic/Screenshot of your "Highly Satisfied Comments"?
*
YES
NO
If NO why?
*
Attach a Pic/Screenshot of your "Highly Satisfied Comments"?
*
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Can you attach Pic/Screenshot of our VOICE Benefits Poster
*
YES
NO
If NO why?
*
Attach Pic/Screenshot of our VOICE Benefits Poster
*
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Are all register printers legible?
*
YES
NO
If NO why?
*
Do we have needed equipment to help guide the customer to complete a VOICE survey? (highlighters, stamper, QRCode Coaster, etc.)
*
YES
NO
If NO why?
*
Are we asking every guest from open until 2pm to fill out our VOICE survey?
*
YES
NO
If NO why?
*
What are you planning to do in order to increase your restaurant VOICE score to the minimum standard of national average or if already over, to increase to 10% over?
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