Internal Manager Verification

Internal Leader Verification
As an organization our Wildly Important Goal (WIG) or focus is to certify all shift management through use of our Internal Verifications in order to provide the best experience to our guests. Each shift manager must have two passing scores by the end of October. The intent of this form is to support that goal by being used to continually assess a shift manager from time to time in order to provide coaching feedback and to ensure that the shift leader is continuing to run shifts to the Iron Arch Standard. This verification is expected to take 2 hours. A passing score is 80% or higher. Why do we ultimately do this? To support our overall vision of empowering and developing our team to deliver world class service on both sides of the counter!
Which area does this shift leader work in?*

Beloit AreaRockford AreaHuntley Area
Beloit Area*
Rockford Area*
Huntley Area*
Shift Leader's Name*

First NameLast Name
Shift Leader's Email*
example@example.com
Who is grading this Internal? *
Grader's Name*

First NameLast Name
Grader's Email*
General Manager's Email*
example@example.com
Is this a practice/self-evaluation verification, a follow up verification, initial shift verification or recertification?*

Practice/self-evaluationFollow Up - Training/coaching verificationInitial - First verification for new a managerRecertification
Was a member of staff with you during the internal verification shadowing or coaching you during?*

YesNo
Who was with you?*

First NameLast Name
Date of Verification*

MonthDayYear

Internal Manager Verification
Post Shift Results
Meet OEPE standard of 114 or less for the peak period?*

YesNo
What was the observed cause?*
Meet R2P and Kiosk standard of 90 or less for the peak period?*

YesNo
What was the observed cause?*
Meet KVS standard of 50 or less for the peak period?*

YesNo
What was the observed cause?*

Internal Manager Verification
Verification Review

Must pass each section with a score of 80% or higher
Pre-Shift Points
Pre-Shift Score
During Shift
During Shift Score
Service
Service Score
Quality
Quality Score
Cleanliness
Cleanliness Score
Overall Points
Overall Score
Did the shift leader pass?*

YesNo
Shifts expected to primarily work?
Next Steps in Training
What do they not know? What training is scheduled to address these needs?
Do they have an eID and can log into the system?*

YesNo

The Internal Verification is now finished. Please spend an adequate amount of time in lobby reviewing opportunities with the Shift Leader. You should also be coaching them during this time.

At the end of the review please have the Shift Leader answer the following and sign below.
How will you as the shift leader be addressing opportunities found in the coming weeks to improve shift management?*
Shift Manager Signature*

Limpiar
Grader Signature*

Limpiar
NOTE: If score is above 80 a .25 cent raise will be entered within 1 to 2 payrolls. This is a one time raise only. If you have previously passed the verification you will not receive another raise.
Should be Empty:

Internal Leader Verification

Internal Leader Verification

Pre-shift Preparations

Internal Manager Verification

During the Shift

Service

Kitchen / Quality

Gold Standard Quality

First Quality Check

Second Quality Check

Cleanliness

Internal Manager Verification

Post Shift Results

Internal Manager Verification

Verification Review

NOTE: If score is above 80 a .25 cent raise will be entered within 1 to 2 payrolls. This is a one time raise only. If you have previously passed the verification you will not receive another raise.