OTP 2+ Test

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Make sure that you write your name and National Store Number correctly. Otherwise, you may not recieve credit.
The given time for this quiz is 1 hour.
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Name

First NameLast Name

National Store Number

Your email

example@example.com

1. A cash sheet rebuild must be performed by the technology team and they need reports from the POS registers. Where do you pull reports?*

A. Manager Menu > Support > Manager ReportsB. Manager Menu > Manager ReportsC. Support > Manager Menu > Support 2 > Manager ReportsD. Special functions > Manager Reports

2. You need to check the status of production on the RHS. How do you view the RHS screen?*

A. Locate the KVM switch and press the button labeled 2.B. Change the Input on the monitor.C. Locate the KVM switch and press the button labeled 1.D. Press CTRL + ALT + DEL on the keyboard

3. You need to add a new item on the eProduction UHC monitor but you don’t have any free spaces left in the UHC view. How do you add the new item?*

A. Delete an item that isn’t used often and add the new item.B. Call the technology team.C. Contact ATOS.D. Right click the UHC window and click the Add button.

4. What is Station Mapper?*

A. It allows you to change the production settings for the restaurant.B. It allows you to test various equipment in the restaurant. E.G Printers, cash drawers, bump bars.C. It allows you to configure the Mini ORB touch Screen.D. It allows you to configure the BOS printer.

5. How do you get into Station Mapper?*

A. BOS > Chrome > Stationmapper.mcd.comB. RHS > Microsoft Edge > Station Mapper opens automatically.C. WST VM > Internet Explorer > enter 10.0.0.25 in the address bar.D. BOS > Google Chrome > enter 10.0.0.25:8123/npsharp/stationmapper/ in the address bar.

6. Are OTPs allowed to use Restaurant Builder?*

A. Yes, it allows you to test printers in the restaurant.B. Yes, you can configure settings to fix glitches in the system.C. No, it is reserved for OTP 3’s to configure restaurants.D. No, it will cause the store to explode.

7. How far should cabling be from the floor?*

A. 23 inchesB. 12 inchesC. 1 footD. 18 inches

8. Short Answer: Why is Velcro used instead of zip ties to secure cables?*

9. What does the TSP box for Zoom do?*

A. It’s the controller for Zoom.B. It’s for troubleshooting the leader board.C. It houses the Speaker software for the drive thru.D. It works with the loop detectors to keep track of cars and times in DT.

10. Quarter beef is stuck on the LCM monitor. How do you get it off?*

A. Reboot the KVS controller.B. Unplug the bump bar and plug it back in.C. Use the Clear LCM button on any POS register: Manager Menu > Manager Options > Clear LCM.D. Use the Clear HOTG button on any POS register: Manager Menu > Support > Clear HOTG

11. How do you detach a register from the POS system?*

A. Manager Menu > Support > Support 2 > Remote DetachB. Manager Menu > Manager Options > Remote DetachC. Special Functions > Remote Register DetachD. Support > Support 2 > Support 3 > POS detach.

12. Short Answer: Why would you need to perform a detach on a register?*

13. How many screws do you need to remove to replace a headband on a headset?*

A. 1B. 2C. 3D. 4

14. What can you do with the Cellphie app on the BOS?*

A. Nothing it’s reserved for OTP 3’sB. To reinstall eProduction on the BOS.C. To re-calibrate the Mini ORBD. To configure the BOS printer.

15. What does the Waystation Status Hub do for OTP 2+?*

A. It lets you reboot the RHS.B. It allows you to test printers, bump bars, and cash drawers.C. Nothing, it doesn’t exist.D. It allows you to check the status of production in the Restaurant.

16. What does the serial cable do on the IDMB?*

A. Controls the brightness on the monitor.B. Controls input and when the display turns on and off.C. Reboots and failover for the displays.D. Used for Troubleshooting.

17. Where do biscuit boxes terminate to?*

A. ModemB. SwitchesC. KVS controllersD. Patch Panels

18.What is the tool to strip and crimp cables to RJ-11 or RJ-45 connectors?*

A. CrimperB. ProbeC. OTDRD. Passthroughs

19. It is completely fine to use degreaser to clean headsets.*

TrueFalse

20. OTP 2+ people can troubleshoot network switches on the rack with outside assistance.*

TrueFalse

21. Certified OTP 2+'s should still follow standard incident procedures and submit a ticket instead of contacting their technology coordinator directly.*

TrueFalse

22. As a certified OTP 2+ you will be able to re-image POS and KVS devices.*

TrueFalse

23. The main input on IDMBs is DVI.*

TrueFalse

24. RJ-11 cabling is used for older bump bars.*

TrueFalse

25. OTP 2+ people can unplug all the cables in a TSP box to troubleshoot them.*

TrueFalse

26. If the IDMB is mirrored on two monitors, you should verify both display cables are plugged into both controllers?*

TrueFalse

27. What do you do if you receive an error message after tapping or clicking run on the bootstrap screen?*

A. Reboot the device.B. Call ATOS.C. Escalate to the tech team.D. Re-image the device

28. What is the device called that tests network cables?*

A. Cable TesterB. CrimperC. Biscuit boxD. Modem

29. The ODMBs for each lane consists of two monitors. How many controllers are in the enclosure for a single lane?*

A. 1B. 2C. 3D. 4

30. What cable is used for LAN cabling for POS networking?*

A. CAT 3B. RS-232C. CAT 5D. USB

31. Please list the what devices are connected to which number on the KVM switch.*

32. Label the ports for an NG2 IDMB controller.*

Options: LAN, USB, 3.3.5mm jack, Serial Port, HDMI 1 , HDMI 2, Power in

33. POS 2 broke down and a new register has been delivered to the restaurant. Your Technology Coordinator has asked you to provision the new register. Using the image below please list what should you do to configure the new register properly.*

34. What input should your IDMB monitors be set to display the menu?*

A. HDMIB. VGAC. DVID. Serial

35. You are trying to view the status of production in your restaurant but you are greeted with the following screen:*

A. You are on the RHS desktop. You need to open the WST VM.B. You need to click on Chromium to open the Waystation Status Hub.C. You need to log out and login as the administrator.D. This screen means the production application is down.

36. If a Squadle tablet is missing an app, who do you contact?*

A. Squadle SupportB. Your GMC. Your Technology CoordinatorD. ATOS

37. Where can you get the files for the Freshness Label Maker?*

A. @mcdB. OTP PortalC. Vendors websiteD. Getting files from the tech team

38. What model of label maker should the menu data be downloaded for?*

A. Accudate 9700 TransactB. Avery Model 9415C. Avery Model 9418D. Ithaca 9000U

39. What is the correct password for the label makers?*

A. SwordfishB. 123456789C. bigmac1D. None of the above

40. What do you want out of the OTP Program in the future?*

Exam Result

OTP 2+ Exam