OTP 1+ Exam

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Make sure that you write your name and National Store Number correctly. Otherwise, you may not recieve credit.
The given time for this quiz is 1 hour.
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Name*

First NameLast Name

National Store Number*

Your email

example@example.com

Label the ports on a PAR ES 650 POS Register. The following choices are as listed:
USB 2.0 Port
Coin Changer Port
Power Port
USB 3.0 Port
LAN Port
USB 3.0 Port
SSD
Cash Drawer Port

1. Use the options listed above to label the ports*

2. What is the password to access the 2nd support menu to get into the Cashless Maintenance Menu?*

First digit of the month, year and dayThe current day and yearThe Last digit of the month and yearLast digit of the year, month and day

3. How do you change the default printer in NewPOS?*

Special Functions > Set Default PrinterManager Menu > Support > Set Default PrinterManager Menu > Manager Options > Default PrinterManager Menu > Support > Support 2 > Set Default Printer

4. A customer comes into the restaurant and she is having trouble viewing a mobile offer on her phone.What can you do to help her?*

Ask her to disable WIFI and enable location services on the phoneAsk the customer to log in and log out of the appHave her reboot the deviceHave the customer reinstall the GMA app and try again

5. What can you do in the Cashless maintenance menu?*

6. How do you get to the Cashless Maintenance menu?*

Special Functions > Manager Menu > Support > Cashless MaintManager Menu > Support > Cashless Main MenuManager Menu > Manager Options > Cashless MaintManager Menu > Support > Support 2 > Cashless Maint

7. When cleaning the LCM bump bars what is most important to remember? Select one.*

To turn off the controllerTo only clean them during breakfastLocation of the bump bars

Briefly explain why that is the right answer.*

Label the Ports on the Lenovo KVS controller. The following choices are as listed:
Speaker Jack LAN Port USB 3.0 Ports USB 3.0 Ports USB 3.0 Ports Serial Port 1
Serial Port 2 Power Port Display Port 1 Displayport 2

8. Label the KVS controller with the options listed above

9. A Register is saying that it cannot communicate with the monitors however all other registers in the restaurant are working and allow for order taking. What is most likely the issue given the options below?*

The Waystation is downStore is in backup productionLAN cable is disconnectedThe register is logged out

10. Customers are complaining that they cannot see their order while ordering in the drive thru. How can you check the CODs on the register?*

Manager Menu > Support > COD RoutingManager Menu > Manager Drive Thru Options > COD RoutingManager Menu > Support > Support 2 > COD RoutingManager Menu > Special Functions > COD Routing

11. A crew person has disabled the coin changer for the register. How do you go about toggling the changer back on?*

Manager Menu > Support > Coin Changer EnablementManager Menu > Manager Options > Coin Dispenser ControlSpecial Functions > Coin Dispenser ControlSpecial Functions > Support > Coin Dispenser Control

12. What should you do if the cable for a bump bar is broken and you cannot serve orders off? Check two answers.*

Call ATOSEnable the Soft Bump Bar on a registerAttempt to repair the cableContact the Technology team (Email, Jotform, Discord, Etc)Swap the bump bar with one from grill

13. True or False. You can look on a KVS monitor and tell if the restaurant is on backup production.*

TrueFalse

14. Where can the soft bump bar be enabled in NewPOS?*

Special Functions MenuManager MenuSupport MenuManager Options Menu

15. If your register doesn’t fully power down after 30 seconds. It is okay to hold the power button.*

TrueFalse

16. What device acts as the backup production for the restaurant?*

KVS 1POS 7KVS 5POS 1

17. True or False. The HME base station has the ability to be rebooted.*

TrueFalse

18. Where is the dual point controller located?*

Under the counterThere is no dedicated controllerIn the manager's officeIn the present area

19. True or False. You can get a detailed error message on a kiosk that is out of order if you tap the bottom left corner.*

TrueFalse

20. Please explain why the OTP portal is an important resource as an OTP. Reflect on what items and tools lie within the portal that makes it a powerful tool.*

Exam Result